Frequently Asked Questions (FAQ)

1. What areas do you service?

We proudly serve customers in the USA and the US Virgin Islands (USVI). Whether you’re shopping online or receiving personal packages, we ensure reliable delivery to your location.

2. What shipping options do you offer?

We provide four convenient shipping options:

1. USPS Priority Mail Flat Rate – Affordable and reliable 1–3 day delivery with a maximum weight of 70 lbs per box.

2. USPS Priority Express Mail – A 2-day guaranteed shipping option for faster delivery.

3. Custom Box Services – Ideal for larger or multiple packages, with a maximum weight of 50 lbs per box.

4. Ship As Is – If your package arrives in a ready-to-ship condition, we can send it without repackaging to save time and costs.

3. What is the maximum weight allowed for packages?

• USPS Flat Rate Boxes – Up to 70 lbs per box.

• Custom Boxes – Up to 50 lbs per box.

If your package exceeds these limits, we can split it into multiple shipments to meet USPS guidelines.

4. Can I ship multiple packages at once?

Absolutely! We’ll help you organize multiple packages efficiently. Each package will have its own tracking number, and we’ll ensure they’re grouped for the most cost-effective shipping.

5. How long do you hold packages before shipping?

We hold all packages for one day to verify receipt of all items before shipping them out.

6. How do I track my packages?

Once your package is shipped, you’ll receive an email with tracking information. You can track your package through USPS or contact us if you need additional assistance.

7. How do I pay for shipping?

After receiving your package, we will weigh it and calculate the shipping cost. An invoice will be emailed to you with all details. Once the invoice is paid, your package will be shipped.

8. What payment methods do you accept?

We accept Credit/Debit Cards, PayPal, and Cash App for secure and convenient payments.

9. What happens if the shipping cost doesn’t fit my budget?

If the cost is too high, we’ll work with you to find a more affordable solution, such as adjusting packaging or selecting a different shipping method.

10. Do you offer package consolidation?

Yes! If you receive multiple packages, we can combine them into one box to reduce shipping costs.

11. Can I request a specific shipping date?

Yes! If you need your package shipped on a specific date, just let us know, and we’ll accommodate your request when possible.

12. Do you offer insurance on packages?

USPS automatically includes basic insurance for certain shipments. If you’d like additional insurance, let us know before shipping, and we’ll add it for you at an additional cost.

13. What happens if my package is lost or damaged?

We follow USPS shipping guidelines. If a package is lost or damaged, we will assist you in filing a claim with USPS.

14. Can you remove invoices or repack my items?

Yes! If you need invoices removed or packages repacked, please inform us in advance.

15. What items cannot be shipped?

We cannot ship hazardous or prohibited items, including:

• Flammable materials (e.g., aerosols, matches)

• Compressed gases or liquids

• Illegal substances

• Batteries or items that pose a transit risk

For a full list of restricted items, please check our guidelines.

16. How do I sign up for your service?

Getting started is simple!

1. Shop online and use our mail forwarding address at checkout.

2. We’ll receive your package, verify it, and send an invoice.

3. Once paid, we’ll ship it out and send you a tracking number.

For any other questions, feel free to contact us. We’re here to simplify the shipping process!